Shine Home2023-10-06T17:09:00+00:00

IT’S BRILLIANT

SERVICES HELVETIQUES & INTERNATIONAUX DE NETTOYAGE ET ENTRETIEN

IT’S BRILLIANT

SERVICES HELVETIQUES & INTERNATIONAUX DE NETTOYAGE ET ENTRETIEN

ABOUT US

With more than 10 years of experience, Shine provides a wide range of services in the areas of cleaning and maintenance of private homes, condominiums and offices, car cleaning and gardening. Our objective is to provide a quality and personalized service, with high quality standards. We take the satisfaction of our customers very seriously, so we can suggest a personalized package that meets your needs.

WHY YOU CAN TRUST US

ATTENTION TO DETAIL

Because SHINE is a specialist deep cleaning company dedicated to provide the professionalism and value you deserve. Our core values area reliability, consistency and quality of our services. Our teams are fully trained specialists in the cleaning and services industry. We aim to have our clients satisfaction and respect.

expect the best

By hiring our specialized services. We ensure that our customers don’t need to worry about anything else. We have a team of professionals instructed by the company’s quality guidelines. We will mobilize them to your facilities where they will provide a personalized and responsible service.

expect the best

By hiring our specialized services. We ensure that our customers don’t need to worry about anything else. We have a team of professionals instructed by the company’s quality guidelines. We will mobilize them to your facilities where they will provide a personalized and responsible service.

CENTRAL LOCATION

FROM THE CITY TO THE COUNTRYSIDE

Our headquarters are located in the center of Geneva. This allows us a quick and efficient response throughout the city, as well as to the surrounding cities and regions, namely Vaud and Lausanne.
We are able to make a personalized response plan for the rest of Switzerland.

READY TO TALK

Feel free to ask any questions

REVIEWS

WHAT PEOPLE SAY

I have being using SHINE for cleaning my car but also for some maintenance works and I have to say I’m pretty much satisfied with them. Definitely a company I can easly recommend.

Dimitry Chernichev

We called on SHINE for various maintenance and cleaning service on our property and the results were very satisfactory. We highly recommend this company.

Atena Sameni

Preceding my move, I called on ShineNettoyage for a complete cleaning of my apartment which was a mess due to my 3 dogs. They did an incredible job and the management had no complaints about the condition. A month later, I called ShineNettoyage again to clean the inside of my car which was full of dirt, stains and dog hair. They once again did an amazing job. The car came out like new. I recommend 100%.

Filipe Francisco

Quality staff and decent rates, I recommend Shine without hesitation !

Tom Thoulisse

Serious and conscientious company. Customer satisfaction is their priority. The work carried out in my garden (mowing, pruning and brushing) was carried out with care and efficiency. Many thanks for their professionalism and sympathy.

Michael Philippy
FREQUENTLY ASKED QUESTIONS
Can a cleaner use a vacuum cleaner, mop, and cleaning solvents I have at home?2021-12-17T15:01:20+00:00

Absolutely! By providing your cleaning lady with all necessary equipment you not only save money, but also have a guarantee that she/he uses tools/solvents that work best in your apartment.

How can I cancel my subscription?2021-12-17T15:01:16+00:00

To cancel your subscription, simply contact our customer support via email or phone, providing your name & email address under which the subscription was made. If you have multiple subscriptions (e.g. one for your home, and another one for your office), let us know which one would you want to cancel. Subscription should be canceled not later than 48 hours before the next scheduled appointment.

What is the minimum subscription period?2021-12-17T15:01:09+00:00

There is no minimum subscription period. We only ask you to commit to at least 2 cleaning appointments – you can cancel your subscription after the second appointment without consequences. If you’re not sure whether the subscription is something right for you, we recommend you try the one-time home cleaning service.

What is the minimum duration of the cleaning I can book?2021-12-17T15:00:59+00:00

The minimum duration of the regular cleaning service is 2 hours. 2 hours is usually a minimum required time to properly clean a bathroom, a kitchen, and other areas even at smallest homes. If you choose a deep cleaning service, we recommend booking at last 5 hours.

How do I know that my reservation is confirmed?2021-12-17T22:18:08+00:00

After completing our online form, we will put you in touch with a housekeeper available for last minute housekeeping service. Once we have found a match you will be linked to a secure page where you can pay the deposit for the first hour of cleaning service. Once the deposit has been paid, you will receive a final confirmation email with the details of the reservation.

What time of the day can the cleaning service be scheduled for?2021-12-17T15:00:51+00:00

The cleaning service can be booked for any time of the day and night, 7 days a week, 365 a year, knowing that Sundays are billed 50% more.  However, we cannot guarantee a match with a cleaning person in each instance. In such cases, our customer support agent will reach out to you via email or phone, and propose alternative cleaning dates.

How can I specify the cleaning scope?2021-12-17T15:01:02+00:00

You can select any special requests directly in the booking form. If you need a service which is not available in the booking form, please describe it in the ‘comments’ section. We cannot guarantee that every special request will be fulfilled, but we always do our best to match you with a perfect home cleaner for your needs. You can also reach out to us via phone or email. In the past we had helped in cleaning boats, nightclubs, trade shows, and outdoor events with thousands of attendees.

How can I subscribe to the cleaning service?2021-12-17T15:01:13+00:00

To subscribe to a cleaning service, you need to order a “regular cleaning” and select the date of the cleaning. Our customer support will contact you via email (or phone, if you prefer) to ask about your preferred frequency of the service. You can also specify that directly in the booking form. In the near future we’re planning to add a subscription option to our booking form.

Do I have to be at home during the cleaning service?2021-12-17T14:50:24+00:00

It is completely up to you. Some customers enjoy the opportunity to have some time for themselves out in the city while their apartment is being cleaned. Others like to be around to have a chance to give the cleaning lady directions when needed. The only thing you need to make sure is that your cleaner has a way to access your home.

Will the cleaning lady bring the cleaning solvents & equipment with her/him?2021-12-17T14:50:21+00:00

If you would like your cleaner to bring cleaning solvents, mop, and vacuum cleaner with him/her, you need to specify that option in the booking form. If you forget to do it while booking, simply contact our customer support via email, phone, or chat, and we’ll add it to your booking.

When should I order a deep cleaning service?2021-12-17T14:50:50+00:00

Many people choose a deep home cleaning service before starting a cleaning subscription, which is more oriented towards maintaining cleanliness 365 days/year. Some customers choose a deep cleaning service to eliminate allergy & asthma triggers from their home.

How is the deep cleaning service different from a regular cleaning service?2021-12-17T14:50:46+00:00

A regular cleaning service concentrates on easily accessible surfaces and areas of your home. A deep cleaning service covers less-accessible areas, such as inside-the-fridge, inside-the-oven, inside-the-cabinets. If you live in a well-kept home cleaned on at least weekly basis, the deep cleaning service may not be the best choice.

How is the move-in & move-out cleaning service different from a regular cleaning service?2021-12-17T14:50:43+00:00

Move-in & move-out cleaning service focuses on extensive dusting, and cleaning up after move and/or construction works.

How can I pay for the cleaning?2021-12-17T14:50:39+00:00

You can pay using any major credit or debit card, and bank transfer. On request we can also accept payments via PayPal.

Is every cleaning lady a female?2021-12-17T14:50:35+00:00

No! Cleaning lady is a term people commonly use when searching for a cleaning person online. Both male and female cleaners use our marketplace to deliver high-quality cleaning service.

What if I need to reschedule my appointment?2021-12-17T14:50:31+00:00

If you need to reschedule your appointment, contact our customer support via phone or email with your new preferred appointment date. Please keep in mind that such changes should be made no later than 48 hours before the original appointment date.

What if I need to cancel the cleaning?2021-12-17T14:50:28+00:00

To cancel your booking, simply contact our customer support via email or phone specifying the appointment details (appointment date and your name/email address are enough). We’ll confirm your cancellation via email. If your cancellation is made no later than 48 hours before the original cleaning date, you’ll receive 100% of your deposit back.

Do I have to be at home during the cleaning service?2021-12-17T15:02:33+00:00

It is completely up to you. Some customers enjoy the opportunity to have some time for themselves out in the city while their apartment is being cleaned. Others like to be around to have a chance to give the cleaning lady directions when needed. The only thing you need to make sure is that your cleaner has a way to access your home.

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